Returns and Exchanges Center

How it Works

Select the items to return

Get a refund confirmation email

Pop in Mail OR drop off at Happy Returns or our Store

Common Returns Questions

How do I return items?

We will accept unworn and unwashed shoes in their original packing. They must be returned within 30 days of your original purchase. Shoes that have been worn outside will not be accepted.

  • By mail:
    • Initiate a return online and use the provided shipping label. Please note returns by mail can take 10-15 days to be received and processed before you receive your refund.
  • Happy Returns Return Bars:
  • In store:
    • 2448 Fillmore Street in San Francisco. You will be refunded immediately back to your original form of payment. 

Do you offer exchanges?

Yes! We offer exchanges for a different size in the same style. Unworn shoes may be exchanged within 30 days of receipt. Simply select "too small" or "too large" as your return reason and you will be prompted to select a different size that will be sent out to you.

Do you offer gift exchanges?

Yes! Click the "Returning a gift?" link which is below the "Start a Return" button in order to make a gift exchange.

How soon will I get my refund ?

Returns by mail can take 10-15 days to be received and processed before you receive your refund OR if you return in person at a Happy Returns Return Bar or our Retail Store you will be refunded immediately. 

Full FAQs here.


What items are returnable?

Unworn shoes may be returned within 30 days of receipt. We will not accept shoes that have been worn outside or washed.

What items are non-refundable? 

Used, washed, altered and/or final sale items.  Free gifts or promotional items.  Gift cards.

What if there is something wrong with my shoes?

We guarantee our shoes to be free of defects. Should you receive a defective pair upon arrival, please contact us at help@rothys.com.

May I return shoes I bought online in the store?

Yes, you may return any unworn shoes to our retail store or any Happy Returns Bars, as long as it is within our thirty-day return policy window.

May I return an in-store purchase online?

Yes, you may return an in-store purchase online. Just initiate your return above!

Any other questions?

We pride ourselves on fit, and we want you to love your shoes. If you are dissatisfied for any reason please contact us at help@rothys.com so we can make it right.

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